Terms and Conditions

• All patients in DR. ZAINEB AYURVEDA CLINIC are informed that the clinic is not responsible for valuable items brought into the clinic.
• Dr. Zaineb Ayurveda clinic will attempt to release the patient’s personal belongings to the family or designee when the patient will not able to manage them.
• All items that have been found and are clearly labeled are returned to their rightful owner immediately. All other basic items are left for the Patient to claim.
• Payment by card or cash is required before each treatment.
• Prices are subject to change without prior notification.
• We reserve the right to charge a fee for late cancellation and non-attendance.
• Kindly check your valuables before leaving the premises.
• All the treatment plans are prescribed by a licensed doctor.
• All Ayurveda Treatment plans are to be preapproved by the consulting doctor.
• Before Ayurveda treatment, the patient will go through a compulsory free consultation with an Ayurveda doctor.

Cancellations with less than 12 hours notice will be charged at 100% of the full appointment fee. Your therapy plan is tailor-made to meet your specific needs and we, therefore, need to cover the cost of preparing for your appointment. Non-attendance prevents us from offering appointments to other patients and we, therefore, charge the full fee for this event.

The patient is required to fully complete the consent form in advance of the first initial treatment.

It is the patient’s responsibility to consult with their GP and get approval before any treatments can commence. Please note we only offer complementary therapies that work alongside allopathic medicine. Please consult your doctor or licensed medical practitioner if in doubt.

Data Security & Copyright

• All personal data provided will be used by data protection laws.
• All content on this website is copyrighted and cannot be copied without written consent.
• We will only treat patients who are aged 18 years or over unless accompanied by parents.

Consultation

• We require at least 12 hours’ notice for cancellation or rescheduling appointments; otherwise, a full charge will apply.
• Consultations are fully refundable subject to at least 12 hours’ notice given. 

Loyalty Package Vouchers

• We require at least 12 hours’ notice for cancellation or rescheduling appointments; otherwise, a full charge will apply.
• The loyalty offer is non-transferable.
• Loyalty offers are valid for 8 months from the issue date. The validity of the loyalty offer cannot be extended.
•  The refund amount will be calculated based on applying the current treatment price list.
• The loyalty offer excludes Mother’s Day, Father’s Day, Valentine’s Day, and Bank Holidays.

Gift Vouchers

• Gift vouchers are non-refundable.
• If a voucher is lost, stolen, or destroyed it can’t be refunded.
• It cannot be exchanged for cash.
• Any unused gift voucher balances will be reissued to the voucher recipient as a new voucher with the original expiry date applicable.
•  The validity of the gift vouchers is subject to change.
• The gift voucher recipient must be aged 18 years or over. 
• Gift vouchers cannot be issued to children.
• A maximum of 1 gift voucher can be used per booking.

One Day Retreats

• Pay full advance when you book.
• Your order will not be complete until we have received payment.
• We will confirm your order by email and we will send your booking confirmation by email.
• You are not entitled to transfer a booking without our consent.
• If you cancel more than 4 weeks before the start of the retreat then you may be entitled to a full refund (less an applicable fee).
• You will not be entitled to a refund if you cancel 4 weeks or less before the retreat.
• You will not be entitled to a refund if you cancel 14 days or less before the Event.
• Dr. Zainab Ayurveda Clinic reserves the right to cancel any bookings that are deemed unsuitable or inappropriate. 
• If a retreat is canceled you will be offered a full refund or the option of being transferred to an alternative event/treatment.

Unfortunately, Dr. Zainab Ayurveda Clinic can not be held responsible for unforeseen circumstances (such as weather or transport problems, injuries, or illness) that lead to the participant being unable to attend the scheduled retreat.

Your booking is an offer to book a day retreat and we reserve the right to refuse any request for a booking for any reason at any time and to refund the fees paid.

If we cancel the event (which we reserve the right to do) then we will either: provide a booking for an alternative event or date; or if you are unable to attend the rescheduled meeting or event (if any) or there is no re-scheduled event or meeting then we will provide a refund of the fees paid.